DATA DELETION

Data Deletion Request

You can request deletion of personal information associated with your Mero account or waitlist entry from within the app where available, or by emailing us. Deletion is handled as a request that we verify and process; it is not instant.

Send your request

Where available, you can start an account-deletion request from the Mero app under Me > Subscription and account settings. You can also email [email protected] with the subject line "Mero Data Deletion Request." Either way, we treat it as a deletion request that we verify before processing.

What to Include

  • The email address associated with your Mero waitlist entry or account
  • Your name, if you provided one
  • A clear statement that you want your personal information deleted
  • Any additional details that help us identify the information you want deleted

What We Delete

If you only joined the waitlist, we will remove your waitlist information and marketing contact record where applicable. For app accounts, a completed deletion request may cover account information, nutrition and profile inputs, generated plans, recipe selections, grocery lists, prep plans, adherence data, substitutions, support requests, prior deletion requests, and related usage data associated with your account.

Processing Time

Deletion is a request lifecycle, not an instant action. We aim to process deletion requests within 30 days after we receive enough information to verify and complete the request. We may contact you if we need more information to confirm the request, and we will let you know when it is complete.

Information We May Keep

We do not promise that every record is erased immediately or in full. We may retain limited information when necessary for legal compliance, billing records, security, fraud prevention, dispute resolution, backup integrity, or legitimate business records. Subscription and billing history held by the applicable app store is managed under that store's own policies. Some deleted information may remain in backups for a limited period before being overwritten through normal backup cycles.

Questions

For questions about deletion or privacy, contact [email protected]. For general support, contact [email protected].