SUPPORT
Support
Need help with your plan, billing, your account, an offer code, or a privacy request? Send us a note and we will route it to the right place.
Contact support
Email [email protected] for general help. We aim to reply as soon as possible.
What We Can Help With
- Download, account access, or sign-in help
- Account access or sign-in help
- Subscription, billing, free trial, and renewal questions
- Restore-purchase help if a past subscription is not showing up
- App feedback, meal planning issues, recipe issues, or grocery list questions
- Technical problems, errors, crashes, or unexpected behavior
- Privacy requests or questions about your data
- Data deletion requests
What to Include
To help us respond quickly, include the email shown in Me, if any, and an email where we can reply, a short description of the issue, the device and app version if relevant, and any screenshots or details that help explain what happened. Subscriptions are handled through the Apple App Store, so mention that the purchase was made there. Please do not email us a Sign in with Apple token, a purchase receipt, or detailed nutrition, weight, or health information; we will never ask for those by email.
Privacy and Data Requests
For privacy questions, contact [email protected]. To request deletion of your personal information, visit the Data Deletion Request page.
Social
You can also follow Mero on Instagram. Please use email for account, support, privacy, or deletion requests so we can verify and track your request properly.