SUPPORT
Support
Need help with your plan, billing, your account, the waitlist, or a privacy request? Send us a note and we will route it to the right place.
Contact support
Email [email protected] for general help. We usually reply within one business day.
What We Can Help With
- Waitlist questions or early access updates
- Account access or sign-in help
- Subscription, billing, free trial, and renewal questions
- Restore-purchase help if a past subscription is not showing up
- App feedback, meal planning issues, recipe issues, or grocery list questions
- Technical problems, errors, crashes, or unexpected behavior
- Privacy requests or questions about your data
- Data deletion requests
What to Include
To help us respond quickly, include the email address connected to your Mero account or waitlist entry, a short description of the issue, the device and app version if relevant, and any screenshots or details that help explain what happened. For billing or restore-purchase questions, let us know which app store you used.
Privacy and Data Requests
For privacy questions, contact [email protected]. To request deletion of your personal information, visit the Data Deletion Request page.
Social
You can also follow Mero on Instagram. Please use email for account, support, privacy, or deletion requests so we can verify and track your request properly.